Frequently Asked Questions

Find answers to common questions about our 3D printing services, ordering process, and more.

General Questions

At Nobi3D, we offer a comprehensive range of 3D printing services including:

Custom design and printing of artistic pieces
Functional parts and prototypes for various applications
Small batch production for businesses and creators
Finishing services including sanding, painting, and assembly
Design consultation and optimization for 3D printing

Whether you need a single prototype or multiple production-ready parts, we have the expertise and equipment to bring your ideas to life.

We work with a wide range of high-quality materials to suit different applications:

PLA - Biodegradable and great for decorative items
ABS - Durable and heat-resistant for functional parts
PETG - Strong and water-resistant
Nylon - For flexible, durable parts with high wear resistance
TPU - Flexible material for elastic applications
Resin - For high-detail models and smooth surfaces

During the ordering process, we can recommend the best material based on your specific requirements.

The cost of 3D printing varies depending on several factors:

Size and complexity of the design
Material type and quantity required
Print quality and resolution
Finishing options (sanding, painting, etc.)
Quantity ordered

For custom orders, we provide detailed quotes based on your specific requirements. For small to medium sized prints, prices typically range from $30 to $200, while larger or more complex projects may cost more.

Our standard production timeline depends on several factors:

Standard prints: 3-5 business days
Complex designs: 5-10 business days
Large projects: 10-15 business days
Rush orders may be available for an additional fee

The timeline includes design review, printing, post-processing, and quality control checks. Shipping time is additional and varies based on your location. We'll provide you with a more specific timeline when you place your order.

Custom Orders

We accept the following 3D file formats for custom printing:

STL - The most common 3D printing format
OBJ - For models with color or texture information
3MF - A modern 3D manufacturing format
STEP/STP - For CAD models

If you have a different file format or only have 2D sketches/reference images, please still submit your request. Our design team can work with you to create a suitable 3D model for printing.

For best results, ensure your 3D models are watertight (no holes) and have appropriate wall thicknesses for the chosen material.

Yes, we offer comprehensive design services for clients who don't have 3D models. Our team of experienced designers can help you:

Create a 3D model from your sketches or descriptions
Improve existing models for better printability
Suggest design modifications based on material requirements
Provide consultation on design feasibility

Design services are priced based on complexity and time requirements. Please contact us with your project details for a custom quote for both design and printing services.

We cannot print copyrighted designs, characters, or objects without proper authorization from the copyright holder. This includes:

Branded products and logos
Characters from movies, games, or other media
Patented designs or mechanisms
Artwork owned by others

We respect intellectual property rights and only print original designs or those with proper licensing. If you're unsure about the copyright status of your design, please consult with a legal professional before submitting your order.

Orders & Shipping

We use the following shipping carriers for our deliveries:

BoxNow: For deliveries within Greece and Cyprus
DHL Euro: For all European destinations outside Greece and Cyprus
DHL Worldwide: For international shipping to the rest of the world

During checkout, you'll be able to select from available shipping options based on your location. For more detailed information about delivery times and costs, please visit our Shipping & Returns page.

Our return policy for 3D printed items:

If the item arrives damaged or doesn't match the specifications in your order, please contact us within 7 days of receiving your order.
For custom orders, we cannot accept returns unless there is a significant defect in the printing quality.
Before returning any item, please contact our customer service team for approval and instructions.
Refunds are processed within 10 business days of receiving the returned item.

We strive for 100% customer satisfaction. If you have any issues with your order, please contact us, and we'll work with you to find a suitable solution.

Tracking your order is simple:

You'll receive an order confirmation email when your order is placed
When your order ships, you'll receive a shipping confirmation email with tracking information
Use the tracking number provided to monitor your shipment's progress on the carrier's website
For custom orders, we'll also send periodic updates on your project's status

If you have any questions about your order status, please contact our customer support team with your order number for assistance.

Still have questions?

If you can't find the answer you're looking for, please reach out to our team. We're here to help and would be happy to address any questions or concerns.